Return & Refund Policy

We want you to be completely satisfied with your purchase from TATOU SHOP. If you are not happy with your order, please review our return and refund policy below:

• Return Window: Returns are accepted within 14 days of the delivery date.

• Conditions: Items must be unused, in original packaging, and in resellable condition. Returns that do not meet these criteria may not be accepted.

• Non-Returnable Items: Sale items, gift cards, and personalized products are final sale and cannot be returned.

• Refunds: Once we receive and inspect the returned item, we will notify you about the approval of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To initiate a return, contact us at Tatoushop@outlook.com with your order number and reason for return.